Terms of service
Overview
This website is operated under the RUCKUS brand.
Throughout this website, the terms “we”, “us” and “our” refer to the operator of RUCKUS.
These Terms govern your use of our website and purchases made through our online store.
By using the website or placing an order, you agree to these Terms.
Nothing in these Terms excludes or restricts rights that cannot legally be excluded under applicable consumer law.
1. About Us
RUCKUS
21 Upper Parliament Street
Nottingham
NG1 6JP
United Kingdom
Email: contact@ruckus.com
Phone: +44 77 7237 8698
Legal business name: [INSERT YOUR REAL LEGAL BUSINESS NAME]
Add your registered company number/VAT number here if applicable.
2. Eligibility
You must have legal capacity to enter into a contract to purchase products through our store.
By placing an order, you confirm that the information you submit is complete and accurate.
3. Products
We make reasonable efforts to display products accurately.
Product colours and appearance may differ slightly depending on your screen or device.
Packaging may occasionally be updated.
For food products, customers should always review the information shown on the physical product packaging before consumption.
4. Food Allergies and Ingredients
Customers with allergies, intolerances or dietary requirements should carefully review the ingredient and allergen information for each product before purchasing and consuming it.
For online food sales, relevant allergen information must be available before purchase and again when food is delivered.
If you are uncertain whether a product is suitable for you, contact us before ordering.
5. Prices
Prices displayed on the website are shown in the currency indicated at checkout.
Applicable delivery charges and other charges will be displayed before an order is submitted.
We may change prices prospectively at any time.
A price change does not normally affect an order that has already been accepted.
6. Orders
Submitting an order does not necessarily mean that it has been accepted.
We may refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorised
- Information provided appears materially incorrect
- We reasonably suspect fraud
- An obvious pricing or technical error has occurred
- We cannot lawfully supply the product
If payment has already been collected for an order we cancel, an appropriate refund will be issued.
7. Payment
Available payment methods are displayed during checkout.
Payments may be processed by Shopify Payments or other payment providers enabled on our store.
8. Shipping
Orders are delivered according to our Shipping Policy.
Processing and estimated delivery times are displayed or explained before purchase.
Delivery times may occasionally be affected by circumstances outside our reasonable control.
9. Returns and Refunds
Returns, cancellations and refunds are governed by our Refund & Returns Policy and applicable consumer law.
Nothing in these Terms limits statutory rights regarding faulty, damaged or misdescribed goods.
10. Website Use
You must not:
- Use the website for illegal purposes
- Attempt unauthorised access to our systems
- Introduce malicious software
- Interfere with website operation
- Use automated systems in a manner that damages or overloads the website
- Fraudulently obtain products or services
11. Intellectual Property
Unless otherwise stated, website content including branding, text, graphics, layout and original materials belongs to us or is used under licence.
You may not reproduce or commercially exploit protected material without appropriate permission.
12. Third-Party Services
Our website may use or link to services operated by third parties.
We are not responsible for third-party websites that we do not control.
13. Liability
Nothing in these Terms excludes liability where doing so would be unlawful.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by consumers.
14. Privacy
Personal information is processed in accordance with our Privacy Policy.
15. Changes
We may revise these Terms from time to time.
The version applicable to your order will generally be the version in effect when your order is placed.
16. Governing Law
These Terms are governed by the laws applicable to our business and your statutory consumer protections.
Consumers may have additional mandatory rights depending on where they live.
17. Contact
Questions about these Terms can be sent to: