FAQ

Frequently Asked Questions

What is RUCKUS?

RUCKUS is a snack brand focused on bold flavours and distinctive snack experiences.

Where do you deliver?

Our current delivery destinations are shown at checkout.

For UK orders, please see our Shipping Policy for estimated delivery times.

How long does delivery take?

Orders are normally processed within 1–2 business days, with standard UK delivery estimated at 2–5 business days after dispatch.

How can I track my order?

If tracking is available for your shipping method, we'll send tracking information after your order has been dispatched.

Can I change my address after ordering?

We will try to help, but an address cannot always be changed once fulfilment has started.

My order arrived damaged. What should I do?

Email contact@ruckus.com with:

Your order number
Details of the problem
Photographs of the damaged item and packaging where possible

Can I return food products?

Return rights depend on the product's condition and applicable law.

Unopened eligible items may qualify for return. Opened food products may be excluded from change-of-mind returns where an applicable food, health or hygiene exception applies.

Faulty, damaged or incorrect products remain covered by applicable consumer rights.

Where can I find allergen information?

Ingredient and allergen information should be displayed on the relevant product page and on the product packaging.

Always check the package before consuming the product.

How can I contact RUCKUS?

Email: contact@ruckus.com
Phone: +44 77 7237 8698