Shipping policy

Thank you for shopping with RUCKUS. This Shipping Policy explains how we process and deliver orders placed through our online store.

Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally begin processing on the next business day.

During unusually busy periods, promotional events or circumstances outside our reasonable control, processing may take longer.

Estimated delivery after dispatch is normally:

Standard UK Delivery: 2–5 business days.

The delivery estimate shown at checkout should be reviewed before completing your purchase.

Delivery times are estimates rather than guarantees unless a guaranteed delivery service is specifically stated at checkout.

Shipping costs are displayed at checkout before payment is completed.

Any free-shipping promotion, minimum-order requirement or other delivery offer will be displayed on our website when applicable.

Where tracking is available, customers will receive tracking information by email after the order has been dispatched.

Tracking information may take some time to become active after a parcel is handed to the carrier.

Customers are responsible for providing a complete and accurate delivery address.

If you discover an error in your address, contact us as soon as possible at contact@ruckus.com.

We cannot guarantee that delivery information can be changed after an order has entered fulfilment.

Occasional delays can occur due to carriers, weather, customs, high-volume periods or circumstances outside our reasonable control.

If your order has exceeded the estimated delivery timeframe, please contact us and we will investigate.

If your parcel arrives damaged, or you believe it has been lost in transit, contact:

Please include your order number and, for damaged parcels, photographs where possible.

This policy does not affect your statutory rights.