Contact information

Got a question about your order, our products, delivery or anything else? Our customer support team is here to help.

Customer Support

Email: contact@ruckus.com
Phone: +44 77 7237 8698

Address:
RUCKUS
21 Upper Parliament Street
Nottingham
NG1 6JP
United Kingdom

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM UK time
Saturday, Sunday & UK public holidays: Closed

We aim to respond to customer enquiries within 1–2 business days.

Order Enquiries

When contacting us about an existing order, please include:

• Your full name
• Order number
• Email address used for the purchase
• A brief description of your enquiry

Please do not send payment card information by email.

For returns, damaged products or incorrect orders, please contact us before sending anything back so that we can provide the appropriate instructions.