Privacy policy
RUCKUS respects your privacy. This Privacy Policy explains how personal information may be collected, used, disclosed and protected when you visit our website, create an account, contact us or purchase products from us.
For UK businesses, privacy notices should explain why personal information is processed, how long it is retained and who it may be shared with.
Who We Are
This website is operated under the RUCKUS brand.
Contact: contact@ruckus.com
Address:
21 Upper Parliament Street
Nottingham
NG1 6JP
United Kingdom
Important: Replace/add your actual legal business name here before publishing if it differs from RUCKUS.
Information We May Collect
Depending on how you interact with our store, we may process information such as:
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Account information
- Order and transaction information
- Products purchased
- Customer service communications
- IP address
- Browser and device information
- Website activity
- Marketing preferences
- Cookie and similar technology information
Payment information is processed through our payment service providers. We do not require customers to email us their complete payment card details.
How We Use Personal Information
We may process personal information to:
- Process and fulfil orders
- Take and administer payments
- Arrange delivery
- Provide order and shipping updates
- Handle refunds, returns and complaints
- Provide customer support
- Detect fraud and protect our store
- Maintain customer accounts
- Meet accounting, tax and legal obligations
- Improve our website and services
- Measure website performance
- Send marketing where legally permitted
- Establish, exercise or defend legal claims
Legal Bases
Where UK data protection law applies, we process personal information using an appropriate legal basis, which may include:
- Performance of a contract
- Compliance with a legal obligation
- Legitimate interests
- Consent, where required
Shopify
Our online store is hosted by Shopify.
Shopify provides the ecommerce infrastructure used to operate our store and may process customer information in connection with providing its services.
Other Service Providers
We may share information where reasonably necessary with service providers involved in operating the business, such as:
- Payment processors
- Shipping and logistics providers
- Ecommerce providers
- IT and website providers
- Fraud-prevention providers
- Analytics providers
- Professional advisers
- Government or regulatory authorities where legally required
We do not sell personal information to advertisers.
Marketing Communications
Where required, marketing emails will only be sent with the appropriate permission or other lawful basis.
You can unsubscribe from marketing communications using the unsubscribe option included in marketing emails or by contacting us.
The ICO states that marketing emails or texts to individuals generally require consent unless a relevant legal exception, such as the limited existing-customer soft opt-in, applies.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary to operate the store. Others may be used for analytics, preferences, advertising or similar purposes.
Where required by law, optional cookies will not be used until appropriate consent has been obtained. The ICO states that visitors should be informed about cookies and that non-essential cookies generally require agreement.
Data Retention
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilment of contractual, accounting, tax, fraud-prevention and legal obligations.
Different categories of information may be retained for different periods.
International Transfers
Some service providers may process personal information outside the United Kingdom.
Where required, appropriate safeguards will be used for international transfers of personal information.
Your Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion in appropriate circumstances
- Restrict certain processing
- Object to certain processing
- Request portability where applicable
- Withdraw consent where processing relies on consent
To make a privacy request, email contact@ruckus.com.
We may need to verify your identity before completing certain requests.
Complaints
If you have concerns about how we handle your personal information, please contact us first at contact@ruckus.com.
You may also have the right to make a complaint to the UK Information Commissioner's Office.
Changes to This Policy
We may update this Privacy Policy when our practices, services or legal requirements change.
The latest version will be published on this page.